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Great service is choreographed but not stagey, friendly but not overbearing, efficient but never rushed. It’s sensing when to show up and when to disappear. West won Gold because of what one judge called its “unfailingly gracious, flawless service, right down to the smallest detail—and service is all about the details.” Another judge said it’s a testament to the West team that “a room with such refined edges could feel this comfortable.” Bishop’s (Silver) was recognized as a finishing school for wait staff under John Bishop, “making guests feel at home with his characteristic easy charm,” and Blue Water (Bronze) was praised for seamless direction and polished staff.